You will have been supplied with the driver’s mobile number prior to disembarkation.  If you are unable to locate each other, please call 07801 030400 and we will endeavour to assist.

You will already have the driver's mobile number so please call him/her. If this is unsuccessful, please call 07801 030400 and we will resolve the issue.

You will already have communicated your notified disembarkation time 24-48 hours before arrival. Please advise us immediately if this changes. That said, given the distances from Northamptonshire, it is likely that we will already be in the area of the port early.

Your price includes parking charges and waiting time for the first 30 minutes after your stated disembarkation time. Any additional waiting is charged at £25 per hour plus any additional parking fees. These are payable in cash or by credit card, prior to the end of the journey.

We ask you to notify us as soon as possible if your voyage is delayed or cancelled.

The first hour of waiting and parking charges after your originally stated disembarkation time is included.

If your voyage is seriously delayed (i.e. over one hour), then waiting time charges will apply because the chauffeur is committed to your journey.

Thirty minute waiting time and parking charges are included.

After 30 minutes, you will be charged:

• £25 per hour waiting time
• and any additional parking charges

Yes. Please note vehicle are subject to availability.

Yes. The prices are fixed for pre booked transfer. But if there are any additional drop offs, pickups or diversions there will be additional charges.

You can pay the final balance due in cash.

How do I pay? There is a link on your confirmation email to pay by bank transfer or credit card. Alternatively, you can pay directly by going to drivenmiles.com/pay.

We understand that plans change, not always voluntarily, so view our cancellation policy .

Yes.

Yes, your chauffeur can either call you or SMS you on arrival, or wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking.

We have taken bookings an hour before the journey but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period.

We will hold your booking open for 48 hours, during which we require a £50 deposit per journey to secure it. The balance is due by bank transfer no later than 48 hours before travel, or in cash on the day.

The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Yes, we will provide you with the driver’s mobile number the night before.

Absolutely. All of our chauffeurs are entirely discreet. What is said in the car, stays in the car.

Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.

Absolutely. Not only is this more courteous, it is safer for the passengers too.

Yes, your chauffeur will always offer to help carry your bags and luggage.

For airport runs, our chauffeurs will wear a uniform or a suit and tie. For other journeys, our chauffeurs will wear a suit and tie.

Unfortunately, we are unable to provide either.

No. We operate a strict no eating or smoking (including e-cigarettes) policy in all our vehicles.

Yes. We ensure the highest standard of maintenance on every car inside and out. Our cars are valeted before each journey.

Absolutely. Provided free of charge.

Our cars are usually less than three years old.

All cars have radios, please ask the driver if you wish to have music on in the vehicle. We also have Wifi in some of our vehicles. Again, just ask the driver.

Our four door saloons will typically accommodate two large suitcases and two hand luggage cases in the boot.

Yes. We are licenced by the public carriage office as a Private Hire operator by the Daventry District Council. As a licensed operator, Public Liability insurance, as well as individual passenger and car insurance for each vehicle we operate, is required.

Our vehicles are valeted a minimum of once a week and disinfected before every journey, including all touch points.

Our chauffeurs are tested every three days and wear masks when asked by passengers.

Passengers are not required to wear face coverings while present in our vehicles.

Other coronavirus transportation safety measures include:

• Instructing chauffeurs to stay home if they are sick.
• Promoting hand-washing and other hygiene best practices among chauffeurs.
• Instructing chauffeurs to not shake hands. This is not a sign of disrespect, just another step to limit the possibility of spreading germs.