Airports
Arrivals & Departures – Airport
How do I find my driver at the airport?
The driver will meet you in the arrivals hall (after luggage reclaim) with a name board.
What if I can't locate my driver?
You will already have the driver's mobile number so please call him/her. If this is unsuccessful, please call 07801 030400 and we will resolve the issue.
What if my flight is early?
We will track your flight so if you land early, we will endeavour to be there early.
What if I’m delayed in immigration?
Your price includes parking charges and waiting time for the first hour after your stated arrival time, or your requested pickup time. Any additional waiting is charged at £25 per hour, chargeable in blocks of 15 minutes, and any additional parking fees. This is payable in cash or by credit card, prior to the end of the journey.
What happens if my flight details change?
Please call or email us and we will update your booking with the new details.
Rates, Fees, and Times – Airport
How much waiting time is included?
Sixty minutes waiting time and parking charges are included.
What if my arrival is delayed?
After 60 minutes, you will be charged:
- £25 per hour waiting time
- and any additional parking charges
Seaports
How do I find my driver at the cruise terminal?
You will have been supplied with the driver’s mobile number prior to disembarkation. If you are unable to locate each other, please call 07801 030400 and we will endeavour to assist.
What if I can't locate my driver?
You will already have the driver's mobile number so please call him/her. If this is unsuccessful, please call 07801 030400 and we will resolve the issue.
What if my ship arrives early?
You will already have communicated your notified disembarkation time 24-48 hours before arrival. Please advise us immediately if this changes. That said, given the distances from Northamptonshire, it is likely that we will already be in the area of the port early.
What if I’m delayed in immigration?
Your price includes parking charges and waiting time for the first 30 minutes after your stated disembarkation time. Any additional waiting is charged at £25 per hour plus any additional parking fees. These are payable in cash or by credit card, prior to the end of the journey.
What happens if my voyage is delayed or cancelled?
We ask you to notify us as soon as possible if your voyage is delayed or cancelled.
The first hour of waiting and parking charges after your originally stated disembarkation time is included.
If your voyage is seriously delayed (i.e. over one hour), then waiting time charges will apply because the chauffeur is committed to your journey.
Rates, Fees, and Times – Seaport
How much waiting time is included?
Thirty minute waiting time and parking charges are included.
What if my arrival is delayed?
After 30 minutes, you will be charged:
- £25 per hour waiting time
- and any additional parking charges