FAQs

Got questions? We have answers.

Airports

Arrivals & Departures – Airport

How do I find my driver at the airport?

The driver will meet you in the arrivals hall (after luggage reclaim) with a name board.

What if I can't locate my driver?

You will already have the driver's mobile number so please call him/her. If this is unsuccessful, please call 07801 030400 and we will resolve the issue.

What if my flight is early?

We will track your flight so if you land early, we will endeavour to be there early.

What if I’m delayed in immigration?

Your price includes parking charges and waiting time for the first hour after your stated arrival time, or your requested pickup time. Any additional waiting is charged at £25 per hour, chargeable in blocks of 15 minutes, and any additional parking fees. This is payable in cash or by credit card, prior to the end of the journey.

What happens if my flight details change?

Please call or email us and we will update your booking with the new details.

Rates, Fees, and Times – Airport

How much waiting time is included?

Sixty minutes waiting time and parking charges are included.

What if my arrival is delayed?

After 60 minutes, you will be charged:

  • £25 per hour waiting time
  • and any additional parking charges

Seaports

How do I find my driver at the cruise terminal?

You will have been supplied with the driver’s mobile number prior to disembarkation.  If you are unable to locate each other, please call 07801 030400 and we will endeavour to assist.

What if I can't locate my driver?

You will already have the driver's mobile number so please call him/her. If this is unsuccessful, please call 07801 030400 and we will resolve the issue.

What if my ship arrives early?

You will already have communicated your notified disembarkation time 24-48 hours before arrival. Please advise us immediately if this changes. That said, given the distances from Northamptonshire, it is likely that we will already be in the area of the port early.

What if I’m delayed in immigration?

Your price includes parking charges and waiting time for the first 30 minutes after your stated disembarkation time. Any additional waiting is charged at £25 per hour plus any additional parking fees. These are payable in cash or by credit card, prior to the end of the journey.

What happens if my voyage is delayed or cancelled?

We ask you to notify us as soon as possible if your voyage is delayed or cancelled.

The first hour of waiting and parking charges after your originally stated disembarkation time is included.

If your voyage is seriously delayed (i.e. over one hour), then waiting time charges will apply because the chauffeur is committed to your journey.

Rates, Fees, and Times – Seaport

How much waiting time is included?

Thirty minute waiting time and parking charges are included.

What if my arrival is delayed?

After 30 minutes, you will be charged:

  • £25 per hour waiting time
  • and any additional parking charges

General Information

Info – Booking

Do you take last minute bookings?

Yes. Please note vehicle are subject to availability.

Are your prices fixed?

Yes. The prices are fixed for pre booked transfer. But if there are any additional drop offs, pickups or diversions there will be additional charges.

Can I pay the driver in cash?

You can pay the final balance due in cash.

How do I pay?

How do I pay? There is a link on your confirmation email to pay by bank transfer or credit card. Alternatively, you can pay directly by going to drivenmiles.com/pay.

What if I need to cancel?

We understand that plans change, not always voluntarily, so view our cancellation policy .

Can i order a car to take me to a restaurant and a separate order to take me back so i am not paying for the driver in-between?

Yes.

Can I be notified when my car arrives?

Yes, your chauffeur can either call you or SMS you on arrival, or wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking.

How far in advance do I need to book?

We have taken bookings an hour before the journey but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period.

When do I pay for my booking?

We will hold your booking open for 48 hours, during which we require a £50 deposit per journey to secure it. The balance is due by bank transfer no later than 48 hours before travel, or in cash on the day.

Info – Chauffeur and Driver

How will the chauffeur drive?

The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Can I speak to the driver before the journey?

Yes, we will provide you with the driver’s mobile number the night before.

Will my chauffeur respect my privacy and confidentiality?

Absolutely. All of our chauffeurs are entirely discreet. What is said in the car, stays in the car.

Will my chauffeur chat to passenger(s)?

Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.

Will my chauffeur open doors for the passengers?

Absolutely. Not only is this more courteous, it is safer for the passengers too.

Will my chauffeur carry my luggage?

Yes, your chauffeur will always offer to help carry your bags and luggage.

Will my chauffeur be smart and wear a suit and tie?

For airport runs, our chauffeurs will wear a uniform or a suit and tie. For other journeys, our chauffeurs will wear a suit and tie.

Info – Covid Safety

Vehicle cleaning.

Our vehicles are valeted a minimum of once a week and disinfected before every journey, including all touch points.

Driver mask policy.

Our chauffeurs are tested every three days and wear masks when asked by passengers.

Passenger mask policy.

Passengers are not required to wear face coverings while present in our vehicles.

Other safety methods.

Other coronavirus transportation safety measures include:

  • Instructing chauffeurs to stay home if they are sick.
  • Promoting hand-washing and other hygiene best practices among chauffeurs.
  • Instructing chauffeurs to not shake hands. This is not a sign of disrespect, just another step to limit the possibility of spreading germs.

Services

Overview – Vehicles

How safe are your vehicles?

Every one of our cars is no more than four years old which means they each have been put through and meet the very latest vehicle industry safety standard requirements. All vehicles have to be MOT’d every 6 months.

And because our cars are top-of-the-range, you can be sure you are travelling in one of the safest cars on the road today.

Can you provide infant / car seats?

Unfortunately, we are unable to provide either.

Can I eat or smoke in the car?

No. We operate a strict no eating or smoking (including e-cigarettes) policy in all our vehicles.

Will the car be clean?

Yes. We ensure the highest standard of maintenance on every car inside and out. Our cars are valeted before each journey.

Will bottled water be available in the vehicle?

Absolutely. Provided free of charge.

How old are your vehicles?

Our cars are usually less than three years old.

Do your cars have on-board entertainment?

All cars have radios, please ask the driver if you wish to have music on in the vehicle. We also have Wifi in some of our vehicles. Again, just ask the driver.

How much luggage will fit in the back?

Our four door saloons will typically accommodate two large suitcases and two hand luggage cases in the boot.

How many cars do I need?

We'd suggest you make the following lists to work out your requirements.

  1. Anyone needing transport to the wedding venue for the bride's house.
  2. Anyone needing transport to the wedding venue from any other location.
  3. Anyone needing to go from the wedding to the reception and any stop en route for photos.
  4. Bride and groom getaway transport.
  5. Evening taxis home for your guests.

How should I arrive at the church?

Every bride wants to arrive at the church in style. After all, it’s you they will all be waiting to see, and there will be a lot of cameras clicking as you get out of the car. This means that your wedding car is going to be seen in a lot of your wedding photographs.

So, you can go for something stylish and executive – how about a new luxury vehicle, with a suited chauffeur and optional white ribbons?  Your car will have been freshly valeted, inside and out, that morning, immediately prior to coming to collect you.

The bridal party.

We could also use our luxury vehicles to transport your bridesmaids and mother. Remember, they will need to be at the church before you, so their arrival in a chauffeur driven vehicle will set the tone and the style of your wedding.

Can I ask that my driver wears a uniform?

Our wedding chauffeurs will be in a suit and tie.  It would also be safe to assume that a classic old wedding car will be driven by a uniformed chauffeur, complete with cap. But it never hurts to check these things, so you could very discreetly ask before you make your booking.

How much should I spend on transportation?

That’s a great question! There are a number of factors, including how formal the wedding is, how far it is from the reception, whether you have a stop off en route for photographs and how many guests are invited. But a good rule of thumb is to allow 3-5% of your wedding budget on transport.

Airports

Arrivals & Departures – Airport

How do I find my driver at the airport?

The driver will meet you in the arrivals hall (after luggage reclaim) with a name board.

What if I can't locate my driver?

You will already have the driver's mobile number so please call him/her. If this is unsuccessful, please call 07801 030400 and we will resolve the issue.

What if my flight is early?

We will track your flight so if you land early, we will endeavour to be there early.

What if I’m delayed in immigration?

Your price includes parking charges and waiting time for the first hour after your stated arrival time, or your requested pickup time. Any additional waiting is charged at £25 per hour, chargeable in blocks of 15 minutes, and any additional parking fees. This is payable in cash or by credit card, prior to the end of the journey.

What happens if my flight details change?

Please call or email us and we will update your booking with the new details.

Rates, Fees, and Times – Airport

How much waiting time is included?

Sixty minutes waiting time and parking charges are included.

What if my arrival is delayed?

After 60 minutes, you will be charged:

  • £25 per hour waiting time
  • and any additional parking charges

Seaports

How do I find my driver at the cruise terminal?

You will have been supplied with the driver’s mobile number prior to disembarkation.  If you are unable to locate each other, please call 07801 030400 and we will endeavour to assist.

What if I can't locate my driver?

You will already have the driver's mobile number so please call him/her. If this is unsuccessful, please call 07801 030400 and we will resolve the issue.

What if my ship arrives early?

You will already have communicated your notified disembarkation time 24-48 hours before arrival. Please advise us immediately if this changes. That said, given the distances from Northamptonshire, it is likely that we will already be in the area of the port early.

What if I’m delayed in immigration?

Your price includes parking charges and waiting time for the first 30 minutes after your stated disembarkation time. Any additional waiting is charged at £25 per hour plus any additional parking fees. These are payable in cash or by credit card, prior to the end of the journey.

What happens if my voyage is delayed or cancelled?

We ask you to notify us as soon as possible if your voyage is delayed or cancelled.

The first hour of waiting and parking charges after your originally stated disembarkation time is included.

If your voyage is seriously delayed (i.e. over one hour), then waiting time charges will apply because the chauffeur is committed to your journey.

Rates, Fees, and Times – Seaport

How much waiting time is included?

Thirty minute waiting time and parking charges are included.

What if my arrival is delayed?

After 30 minutes, you will be charged:

  • £25 per hour waiting time
  • and any additional parking charges

General Information

Info – Booking

Do you take last minute bookings?

Yes. Please note vehicle are subject to availability.

Are your prices fixed?

Yes. The prices are fixed for pre booked transfer. But if there are any additional drop offs, pickups or diversions there will be additional charges.

Can I pay the driver in cash?

You can pay the final balance due in cash.

How do I pay?

How do I pay? There is a link on your confirmation email to pay by bank transfer or credit card. Alternatively, you can pay directly by going to drivenmiles.com/pay.

What if I need to cancel?

We understand that plans change, not always voluntarily, so view our cancellation policy .

Can i order a car to take me to a restaurant and a separate order to take me back so i am not paying for the driver in-between?

Yes.

Can I be notified when my car arrives?

Yes, your chauffeur can either call you or SMS you on arrival, or wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking.

How far in advance do I need to book?

We have taken bookings an hour before the journey but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period.

When do I pay for my booking?

We will hold your booking open for 48 hours, during which we require a £50 deposit per journey to secure it. The balance is due by bank transfer no later than 48 hours before travel, or in cash on the day.

Info – Chauffeur and Driver

How will the chauffeur drive?

The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Can I speak to the driver before the journey?

Yes, we will provide you with the driver’s mobile number the night before.

Will my chauffeur respect my privacy and confidentiality?

Absolutely. All of our chauffeurs are entirely discreet. What is said in the car, stays in the car.

Will my chauffeur chat to passenger(s)?

Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.

Will my chauffeur open doors for the passengers?

Absolutely. Not only is this more courteous, it is safer for the passengers too.

Will my chauffeur carry my luggage?

Yes, your chauffeur will always offer to help carry your bags and luggage.

Will my chauffeur be smart and wear a suit and tie?

For airport runs, our chauffeurs will wear a uniform or a suit and tie. For other journeys, our chauffeurs will wear a suit and tie.

Chauffeur FAQ | Frequently Asked Chauffeur Service Questions
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Info – Covid Safety

Vehicle cleaning.

Our vehicles are valeted a minimum of once a week and disinfected before every journey, including all touch points.

Driver mask policy.

Our chauffeurs are tested every three days and wear masks when asked by passengers.

Passenger mask policy.

Passengers are not required to wear face coverings while present in our vehicles.

Other safety methods.

Other coronavirus transportation safety measures include:

  • Instructing chauffeurs to stay home if they are sick.
  • Promoting hand-washing and other hygiene best practices among chauffeurs.
  • Instructing chauffeurs to not shake hands. This is not a sign of disrespect, just another step to limit the possibility of spreading germs.

Services

Overview – Vehicles

How safe are your vehicles?

Every one of our cars is no more than four years old which means they each have been put through and meet the very latest vehicle industry safety standard requirements. All vehicles have to be MOT’d every 6 months.

And because our cars are top-of-the-range, you can be sure you are travelling in one of the safest cars on the road today.

Can you provide infant / car seats?

Unfortunately, we are unable to provide either.

Can I eat or smoke in the car?

No. We operate a strict no eating or smoking (including e-cigarettes) policy in all our vehicles.

Will the car be clean?

Yes. We ensure the highest standard of maintenance on every car inside and out. Our cars are valeted before each journey.

Will bottled water be available in the vehicle?

Absolutely. Provided free of charge.

How old are your vehicles?

Our cars are usually less than three years old.

Do your cars have on-board entertainment?

All cars have radios, please ask the driver if you wish to have music on in the vehicle. We also have Wifi in some of our vehicles. Again, just ask the driver.

How much luggage will fit in the back?

Our four door saloons will typically accommodate two large suitcases and two hand luggage cases in the boot.

How many cars do I need?

We'd suggest you make the following lists to work out your requirements.

  1. Anyone needing transport to the wedding venue for the bride's house.
  2. Anyone needing transport to the wedding venue from any other location.
  3. Anyone needing to go from the wedding to the reception and any stop en route for photos.
  4. Bride and groom getaway transport.
  5. Evening taxis home for your guests.

How should I arrive at the church?

Every bride wants to arrive at the church in style. After all, it’s you they will all be waiting to see, and there will be a lot of cameras clicking as you get out of the car. This means that your wedding car is going to be seen in a lot of your wedding photographs.

So, you can go for something stylish and executive – how about a new luxury vehicle, with a suited chauffeur and optional white ribbons?  Your car will have been freshly valeted, inside and out, that morning, immediately prior to coming to collect you.

The bridal party.

We could also use our luxury vehicles to transport your bridesmaids and mother. Remember, they will need to be at the church before you, so their arrival in a chauffeur driven vehicle will set the tone and the style of your wedding.

Can I ask that my driver wears a uniform?

Our wedding chauffeurs will be in a suit and tie.  It would also be safe to assume that a classic old wedding car will be driven by a uniformed chauffeur, complete with cap. But it never hurts to check these things, so you could very discreetly ask before you make your booking.

How much should I spend on transportation?

That’s a great question! There are a number of factors, including how formal the wedding is, how far it is from the reception, whether you have a stop off en route for photographs and how many guests are invited. But a good rule of thumb is to allow 3-5% of your wedding budget on transport.

Booking

  • Book / Quote
  • Make A Payment
  • Testimonials

Service Areas

  • Brixworth
  • Church Brampton
  • Earls Barton
  • Holcot
  • Kettering
  • Moulton
  • Northampton
  • Wellingborough

Learn More

  • About Us
  • FAQs

Legal

  • Refunds
  • Terms and Conditions
  • Flight Diversions
  • Force Majeure
  • Privacy Policy
  • Disclaimer
  • Cookie Policy

Booking

  • Book / Quote
  • Make A Payment
  • Testimonials

Services

  • Airport Transfer
  • Seaport Transfer
  • Weddings

Service Areas

  • Brixworth
  • Church Brampton
  • Earls Barton
  • Holcot
  • Kettering
  • Moulton
  • Northampton
  • Wellingborough

Learn More

  • About Us
  • FAQs

Legal

  • Refunds
  • Terms and Conditions
  • Flight Diversions
  • Force Majeure
  • Privacy Policy
  • Disclaimer
  • Cookie Policy

Who We Are

Driven Miles is dedicated to providing the highest quality, on-time chauffeured vehicles around the UK.

© 2022 Driven Miles.
All rights reserved.

Reach Out

01604 780654 or email us

Lakeside House, 9 The Lakes, Northampton NN4 7HD

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01604 780654
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Positive reviews are our ultimate reward for acting responsibly and courteously.
Graham Skinner
Graham Skinner
08:55 23 Nov 22
Driven miles was recommended to me for our trip to Birmingham airport earlier this month. The service was excellent from booking, payment to the journey. I was kept updated throughout. Nick arrived on time in a well presented spacious and very comfortable Mercedes. He looked the part in his chauffeur uniform! Very pleasant journey and Nick engaged in friendly conversation throughout. I will definitely use his services again and happy to recommend to others.
Juliette Haworth
Juliette Haworth
12:18 07 Nov 22
We can't rate them highly enough. Our daughter got married at the weekend and we needed someone we could trust to transport her grandmother, to and from the wedding venue. Her grandmother suffers from dementia so it was important we had someone who had experience dealing with this and who we all felt comfortable with. Nick didn't disappoint, diligent from start to finish and couldn't have done anything more to ease our worries. Thank you for all you did ☺️
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