Deposit refunds and cancellation charges.
£50 of your payment is non-refundable within seven days of travel. This is because we have reserved a vehicle and driver for your journey and turned down other work. We are unlikely to receive another booking within seven days.
If a booking is altered by the by the customer more than seven days prior to commencement of the journey, the £50 can be transferred if the journey will still go ahead at some point, with the balance either applied, held as a credit or refunded.
If a booking is cancelled by the customer more than seven days before travel, the £50 may be held as a deposit on a new booking.
No refunds will be given for journeys terminated part way through the hire. Full fare will be due to the driver.
If the passenger(s) does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.
We reserve the right not to carry any passenger(s) should the passenger(s) have excessive luggage that would result in the vehicle being overloaded and unsafe on the road. No refunds will be made in these circumstances.
In the event of very bad weather we reserve the right to cancel without penalty if advised against travelling by authorities such as the Police, Met Office or the Highways Agency or if we consider it unlikely that we will be unable to complete your journey safely. In these circumstances a full refund, less any credit card charges, will be made but no further compensation is due.
The hirer is responsible for the passengers. Passengers failing to return on time may be left behind. Passengers effected by drunkenness or drugs may be refused permission to travel for the safety of the vehicle, other passengers and the driver’s decision is final. No refund will be available in these cases.
Transaction currencies – we accept payments in GBP currency only.
We reserve the right to amend this policy at any time.