We do not provide a wheelchair accessible vehicle.

We do not assist passengers into and out of vehicles, however, our drivers are more than happy to assist with opening doors and handling bags and luggage.

We do not provide mental health crisis transport.

We do not provide transport for infectious individuals (such as Covid).

Please ensure that the facility is happy to release you into the care of a non-medical professional and non-family member for your trip home.

Please try to tell us at least 48 hours before you need our transport, but we can cater for shorter notice periods.

Please note that our minimum charge per journey is £50.

The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Yes, we will provide you with the driver’s mobile number the night before.

Absolutely. All of our chauffeurs are entirely discreet. What is said in the car, stays in the car.

Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.

Absolutely. Not only is this more courteous, it is safer for the passengers too.

Yes, your chauffeur will always offer to help carry your bags and luggage.

For airport runs, our chauffeurs will wear a uniform or a suit and tie. For other journeys, our chauffeurs will wear a suit and tie.

Unfortunately, we are unable to provide either.

No. We operate a strict no eating or smoking (including e-cigarettes) policy in all our vehicles.

Yes. We ensure the highest standard of maintenance on every car inside and out. Our cars are valeted before each journey.

Absolutely. Provided free of charge.

Our cars are usually less than three years old.

All cars have radios, please ask the driver if you wish to have music on in the vehicle. We also have Wifi in some of our vehicles. Again, just ask the driver.

Our four door saloons will typically accommodate two large suitcases and two hand luggage cases in the boot.

Our vehicles are valeted a minimum of once a week and disinfected before every journey, including all touch points.

Our chauffeurs are tested every three days and wear masks when asked by passengers.

Passengers are not required to wear face coverings while present in our vehicles.

Other coronavirus transportation safety measures include:

• Instructing chauffeurs to stay home if they are sick.
• Promoting hand-washing and other hygiene best practices among chauffeurs.
• Instructing chauffeurs to not shake hands. This is not a sign of disrespect, just another step to limit the possibility of spreading germs.